This page provides tips, tricks and recommendations that are not quite extensive enough to be posted on their own Service page or as an item on an existing Service page. Use them to your advantage.

Important tip:
You can solve many problems yourself by switching off the “friendly” error messages in Internet Explorer. You will then see an error message stating the line where an error occurs in your code instead of the “HTTP 500 error” message.
You can find this option under internet options in the advanced tab.

Due to a bug in the Microsoft drivers, we do not offer support in case of problems with Microsoft Access 97 databases. We recommend that you use Access 2000 or Access XP (2002).

Questions / problems

If you encounter any problems with your email settings or ASP / ASP.NET / PHP / CGI web scripts for example, you can always ask for support via the communication module via MyVevida. Always state all relevant information, such as:

Email:

  • The relevant email address;
  • Possible error messages
  • The settings in the email program;
  • If you have any problems with your email, provide another contact email address.

Scripts:

  • The language of the script (ASP, ASP.NET, PHP, Perl);
  • The path to your script, starting from the root directory (/loginname.com);
  • Possible error messages;
  • Database versions (for example Access 97 or 2000), programs (Frontpage 2000 or 2002);

Do not forget to look at our Service pages first, as there is a good chance that your problem is already explained there. You will also find a large number of links to sites here, some of which contain technical information and/or FAQs.

State your question clearly. “My site does not work” is somewhat vague. Describe what you did, what you thought would be the result and what the result was. Provide us with URLs (links), screenshots, error messages or anything at all, but without any information we will certainly not be able to assist you adequately.

You can find tips on the use of ASP here:
msdn.microsoft.com/library/default.asp?url=/library/en-us/dnasp/html/asptips.asp.

Cookies and pop-up killers

Support for cookies is required to be able to use myVEVIDA and/or the Registration Wizard.

Internet Explorer:

  1. Click Internet Options in the Extra menu;
  2. Click Advanced under the Privacy tab;

Netscape / Mozilla:

  1. Click Preferences in the Edit menu;
  2. Click Privacy & Security;
  3. Cookies are listed here;

Firefox:

  1. Click Options in the Tools menu;
  2. Click the Cookies tab in the Privacy submenu;

Opera:

  1. Click Preferences in the Tools menu;
  2. Click Cookies in the Advanced tab;

For this reason, check to see whether these cookies are turned on before logging in to MyVevida or using the registration wizard.

As of Windows XP Service Pack 2, a standard pop-up blocker is active in Internet Explorer, which must be switched off in order to use the Registration Wizard. This can be done as follows:

  1. Click Internet options in the Extra menu;
  2. Click Security;
  3. Click Security level and set Use pop-up blocker to off;

Email addresses

If you want to forward email to an email address within your own domain, do not use a POP account with a forward, but make an alias.

Example: you want to receive the standard POP account present (postmaster@example.org) at info@example.org.
You can create info@example.org as an extra POP account and forward postmaster@example.org to this, but you can also create an info alias under the POP account postmaster@example.org.

If you want to read email on more than one PC, use IMAP and not POP3.

If you use the POP3 protocol, all email is immediately deleted from the server when retrieved. Many email programs have the option of leaving a copy of the email on the server, but this often does not work properly and quickly fills up your account, so you cannot receive any more email until the copies are deleted.

If you set the account to IMAP, the email remains on the server and can be read by several clients (PCs) until it is deleted explicitly. In that case, all clients must have been set to IMAP.

The IMAP server is only accessible via the host name imap.vevida.com.

If you have forgotten the password of an account you can easily reset it via the email settings in MyVevida. You do not need the current password of the account for this here.

The password can be reset via the modify button for the relevant account. Do not forget to enter the new password in your email program for the relevant account.

Backups

By making backups of vital information such as (My-)SQL databases, DNS zone files and email, we can ensure that information and websites are quickly available online again if necessary, for example in case of a serious server crash.

However, you are responsible for the content of your website(s), database(s), etc. yourself. We therefore recommend that you do this regularly.

MySQL
For a MySQL database this can be done simply using the ‘mysqlclient tools‘. Tools such as ‘mysqldump‘ are available in MySQL distribution, which can be downloaded from dev.mysql.com.

http://dev.mysql.com/doc/refman/5.0/en/mysqldump.html
The mysqldump client is a backup program originally written by Igor Romanenko. It can be used to dump a database or a collection of databases for backup or transfer to another SQL server (not necessarily a MySQL server). The dump typically contains SQL statements to create the table, populate it, or both. However, mysqldump can also be used to generate files in CSV, other delimited text, or XML format.

The command can be easily included in a Windows batch file (.cmd, .bat) in order to thus implement this periodically via the Scheduled Task. The command for this is:

mysqldump --opt -h mysql.uwdomain.com -u database_username -p
  --databases databasename >> databasename.sql

The ‘-p‘ switch implies interactivity; a password is requested, which of course is not possible in an automated environment. ‘–password=your_password‘ must then be used instead of this switch.

To ensure the data of the second backup run are not added to the first file created, the file names must be unique. For example, in a .bat/.cmd file this may be done by means of pasting a random number after the file name.

echo %RANDOM%

The .bat/.cmd then becomes:

 rem ---
 rem - MySQL backupscript
 rem - (c) VEVIDA Services bv, Jan Reilink
 rem - 2007-06-09
 rem ---
 
 rem - zet omgevingsvariabelen
 set mysqldumpbin="c:Program FilesMySQLMySQL Server 5.0binmysqldump.exe"
 set mysqlhost=mysql_hostnaam
 set mysqluser=mysql_usernaam
 set mysqldb=mysql_databasenaam
 set mysqlpasswd=mysql_wachtwoord
 
 rem - op één regel:
 %mysqldumpbin% --opt -h %mysqlhost% -u %mysqluser% --password=%mysqlpasswd% 
 --databases %mysqldb% >> %mysqldb%.sql-%RANDOM%
 
 rem - klaar

After five days, for example, you will have five files:

 databasenaam.sql-28217
 databasenaam.sql-24570
 databasenaam.sql-23595
 databasenaam.sql-14520
 databasenaam.sql-10143

You can determine the most recent file in Explorer on the basis of the date the file was created.

Of course it is also possible to use a GUI (-graphical-) program such as MySQL Administrator or MYSQL Query Browser, or phpMyAdmin for an export of the database.
Click here for more information about maintaining a MySQL database.

In order to create complete AND incremental backups of the website, it is possible to use a GUI (-graphical-) program such as the free Cobian Backup.

HOSTS file

Do you want to be able to use Frontpage before the DNS updates or upload your website to the hostname instead of the IP address? In that case you can adapt your HOSTS-file using the information obtained using nslookup.
Depending on your operating system, you find the HOSTS file in the following folder (it has no further extension):

Windows 98 / ME:

c:windows

Windows XP:

C:WINDOWSsystem32driversetc

Windows 2000:

C:WINNTsystem32driversetc

Linux / Unix:

/etc/hosts

Input the following information here and save this change:

213.19.161.132           www.vevida.com
[IP adres]   [tab]         [hostnaam]

Attention: If you do not undo this change after DNS updates, you may experience problems if we move your domain to a different web server, or if you move your domain name to a different provider yourself. The IP address for the domain changes, but since you have included a different value in your HOST file, your computer does not have this information.

More information can be found here and here.

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