If you cannot receive any email via VEVIDA, there are four possible causes:

  • Your email program is not configured properly.
  • There is a problem with your Internet connection.
  • An email (that is too large) is “stuck” on the server.
  • There is a problem with our mail server.

How can you find out the source of the problem yourself?

Outlook (Express) error messages

If you are using Microsoft Outlook (or Outlook Express), you may receive an error message with a cryptic error code. The following are common:
‘0x8004210A’, ‘0x800CCC19’, ‘0x800CCC0E’, ‘0x800CCC0F’.

You can go to Microsoft Support to look up what exactly the error code means.

A brief summary:
0x800ccc15, 0x80042108, 0x800ccc0e, 0x8004210b, 0x800CCC0B, 0x800CCC79, 0x800ccc67, 0x80040900:

These error messages appear if Microsoft Outlook or Microsoft Outlook Express cannot make a connection to your email server. In many cases, these error messages are caused by one of the following:

  • Incorrect account settings
  • Incorrect personal firewall software configuration
  • Antivirus software
  • A damaged modem
  • The MTU size (Maximum Transmission Unit)
  • Outlook Express has been removed from the computer or the program installation has been corrupted.
  • Your Outlook user profile is corrupted.
  • The POP3 server contains a corrupted email item.

A timeout is usually caused by a stuck email, or a virus scanner blocking the email. Configuring the antivirus software properly (for instance: quarantine instead of block) will usually resolve the issue. It is also possible to view the email and (if necessary) delete it from our webmail application.

Advanced users can also use telnet to clear any blocking mails.

0x800ccc0e:

The client is connecting to a port that is blocked or that is not available to the email server. If the client is trying to send a message, port 25 is the blocked port. If the client is trying to retrieve a message, port 110 is the blocked port. Consult the error message for the protocol and the port numbers.

Your firewall is probably blocking the connection. Deactivate it and try again (see the note on the bottom of this page).

0x80042108:
When you start up Microsoft Outlook, you cannot send or receive any messages and the following error message is displayed:

0x80042108 Outlook is unable to connect to your incoming (POP3) email server.

This problem may occur in any of the following cases:

  • You have corrupt files on your hard drive.
  • Norton Personal Firewall 2002 is running.
  • Norton Internet Security software is running.
  • You have installed an update for Microsoft Office.
  • The Norton Anti-Spam plugin is activated in Outlook.

0x8004210a, 0x800ccc0b en 0x8004210b:

When using a POP3 email account (Post Office Protocol 3) to send and receive emails in Microsoft Outlook 2002, you get one of the following error messages:
Task ‘smtp server name – Sending and Receiving’ reported error (0x8004210A): The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

The email program settings probably have Secure Sockets Layer (SSL) and/or Secure Password Authentication (SPA) ticked as the authentication option(s).
Here as well, a firewall or virus scanner could be the cause (or one of the causes) of the error message.

Check the settings

Outlook:

  1. Click on Email accounts in the Tools menu.
  2. Click on View or change existing email accounts.
  3. Select the account you want to change and click the Change button.

Outlook Express:

  1. Click on Accounts in the Tools menu.
  2. Open the Email tab and click on your email account.
  3. Click on Properties and open the Servers tab.

Mozilla Thunderbird:

  1. Click on Account settings in the Tools menu.
  2. Go to Server settings.

The data should be entered as follows:

  • Server type: POP3, or Server type: IMAP
  • Incoming mail server (POP3): pop.vevida.com
  • Incoming mail server (IMAP): imap.vevida.com
  • Outgoing mail server (SMTP): [your Internet Access Provider’s mail server]
    click here for a list.
  • Account name/User name: your complete email address (such as: postmaster@yourdomain.com)
  • Password: [the account password]

See configure email program for more information and screenshots for the various email programs. If you use Netscape 4.7x or Eudora for your email, then you will need to change the @ sign in the account name to a ‘%‘ sign.

Check the connection

PING

You can use the PING command to check the connection to the server.

  1. Click on Start and go to Run.
  2. Type in command.com and click Run.
  3. You will now see a black screen with C:>. After this, type ping pop.vevida.com and press the [ENTER] key.

If the connection is good, your results will be similar to the following:

C:>ping pop.vevida.com
 
 Pinging pop.vevida.com [213.19.161.176] with 32 bytes of data:
 
 Reply from 213.19.161.176: bytes=32 time=19ms TTL=250
 Reply from 213.19.161.176: bytes=32 time=19ms TTL=250
 Reply from 213.19.161.176: bytes=32 time=23ms TTL=250
 Reply from 213.19.161.176: bytes=32 time=22ms TTL=250
 
 Ping statistics for 213.19.161.176:
 Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
 Approximate round trip times in milli-seconds:
 Minimum = 19ms, Maximum = 23ms, Average = 20ms
 
 C:>

TRACERT

You can use the TRACERT (trace route) command to check how a connection is ‘routed’. For instance, it is possible that a router is no longer functioning, which would mean it is no longer possible to connect to our server.

  1. Click on Start and go to Run.
  2. Type in command.com and click Run.
  3. You will now see a black screen with C:>. After this, type tracert pop.vevida.com and press the [ENTER] key.

If the connection is good, your results will be similar to the following:

C:>tracert pop.vevida.com
 
 Tracing route to pop.vevida.com [213.19.161.176]
 over a maximum of 30 hops:
 
 1    20 ms    20 ms    20 ms  babyxl-ams-gw-3.router.nl.demon.net [212.238.192.254]
 2    23 ms    23 ms    23 ms  demon-babyxl-ams-gw.router.nl.demon.net [158.152.0.201]
 3    25 ms    23 ms    29 ms  GigabitEthernet3-2.core2.ams1.level3.net [193.148.15.110]
 4    25 ms    27 ms    24 ms  unknown.Level3.net [213.244.165.83]
 5    24 ms    25 ms    26 ms  net3-nl-mail-05.ad.vevida.net [213.19.161.176]
 
 Trace complete.
 
 C:>

An email is stuck

It may sometimes occur that an email (that is too large) gets “stuck” on the mail server. You can recognize this from the fact that not all mails are being retrieved and your email program stops trying after a little while (a “timeout”).

You can use our webmail application to delete the mail, or you can follow the procedure below:

  1. Click on Start and go to Run.
  2. Type in command.com and click Run.
  3. You will now see a black screen with C:>. After this, type:
    telnet pop.vevida.com 110 and press the [ENTER] key.

The server will now reply with the following line. The number before the “@” is random.

+OK <15987.1068730730@net3-nl-mail-05.ad.vevida.net>

Authenticate yourself with your login name. If everything is going well, the server will reply each time with +OK.

user uwnaam@uwdomein.com
 +OK
 pass [your password]
 +OK
 stat
 +OK  8 34446

The server replies here that there are a total of 8 emails which together comprise 34446 bytes.

list
 +OK
 1 1829
 2 1819
 3 1134
 4 2561
 5 2743
 6 2669
 7 2130
 8 19561
 .

You can use the list command to retrieve a list of all pending emails. The email’s size is given in bytes after the email number.
If the client (the email program) cannot retrieve the largest email, then you can delete it with the dele command:

dele 8
 +OK
 list
 +OK
 1 1829
 2 1819
 3 1134
 4 2561
 5 2743
 6 2669
 7 2130
 .

In order to save this change, you must stop with quit. If you do not, then the email will be back again later.

quit
 +OK

 Connection to host lost.

 C:>

Please Note! Be sure you know what you are doing: if something goes wrong you could lose important emails!!
Use the set localecho command to turn on “local echo” so you can see what you are typing in. When entering commands, you cannot use the numeric keypad (on the right), nor the backspace key.
By default, Windows (98/ME/2000/XP) has a telnet client. If you are not able or willing to use this client, then download PuTTY (PuTTY FAQ and Documentation).

We cannot provide any support for using telnet (regardless of the client). We do not recommend using telnet unless you are an advanced user.

The problem is on Vevida’s end

If you think that the problem is on Vevida’s end (server problems, network disruptions, etc.), then you can report this to us using the contact module in MyVevida. We will examine the issue as soon as possible and, if possible, resolve it. After this, we will notify you of the situation.

Please provide as much relevant information as possible in your request, such as the email address, the exact email program settings and the error messages you are receiving.

Please Note

If you are using Windows 2000/XP instead of 98/ME, then use the cmd command instead of command.com. On Linux/Unix systems, you can use the ping and traceroute commands.
It may also occur that the information on your PC deviates from the information given on this website. In this case, please consult your system administrator first.

Many auxiliary programs are currently in use for email and PC security. These programs may impose harsh restrictions that reduce or completely inhibit email functionality.
Vevida does not offer any support for these kinds of programs. We recommend that you (temporarily) deactivate this program to check your email functionality. Or, in extreme cases, you could try completely uninstalling the program. However, we cannot accept any liability in such cases. For assistance or advice, please contact the application’s supplier or manufacturer.

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