We think it’s a pity if you want to cancel. But if you really want to, the fastest way is to do it yourself in MyVEVIDA. Go to Your domains to see when the annual contract for your domain expires. Observe a notice period of one month.
Go to Help and send a new message with your cancellation to the customer service. The cancellation period begins at the moment that we receive your message. You can simply continue to use your domain until the end of your annual contract.
Would you prefer to submit the cancellation by post? Send a signed letter to:
9700 AH Groningen
In your letter, state your domain name and customer number. Sometimes we will ask you to confirm the cancellation by email. You will receive confirmation by email as soon as we have terminated your contract.
Invoice after cancellation
We invoice in advance. One month before the expiry date of the annualized contract you will receive a new invoice for the next contract year. If we receive your cancellation later, this will only take effect one year later. For this reason, we send you a reminder two months before the expiry of your annualized contract. You then have one more month to end your contract within the current term. Attention: we do not provide refunds if you are late.
Do you want to move your domain to another provider? You will usually need an authorization code for this. The customer service can tell you everything about moving. See Moving.