Have you received an incorrect invoice from us? Please contact our customer service. You will receive a credit note within a few days, with which the balance of the invoice sent will be settled in our administration. You will not have to pay the invoice amount to us.

Do let us know if you have already paid the invoice in the meantime. We will ensure that the amount paid is repaid into your account. Our service employee will ask you for your account number. Was the invoice paid by automatic debit? We will then only be able to refund the amount to your account after 56 days. You can ask your bank to reverse the debit if you wish to receive this amount sooner.

Do you have further questions about your invoice? Our customer service will be happy to help.

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