• Create email account

    To create a new email account you can go to MyVevida. After login, choose domains, and select the domain for which you wish to create a new email account.

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  • Email black list

    On its mail servers, VEVIDA uses a variety of techniques to combat spam. Blocking IP addresses, domains and/or email addresses of known spammers and spam supporters is part of this strategy. A summary is given below.
    This list was compiled based on the mail queue and mail logs on our mail servers, complaints that VEVIDA has received from its customers and in cooperation with other providers.


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  • Email on Mobile devices and Webmail

    Webmail is an excellent way to access all of your email addresses (under your domain name) from anywhere in the world. You can use webmail to read and send email via your Internet browser (e.g. Internet Explorer, FireFox, Opera).
    Unlike when reading email using a program such as Outlook, with webmail the emails do in fact remain on the server. That is to say: until you retrieve them again from home over the POP3 protocol, using Outlook or another email program.

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  • MX Records

    An MX (Mail eXchanger) record is used to determine which mail server(s) are responsible for handling a domain’s email. A mail server uses the DNS system to query which mail server(s) are responsible for a domain. Next, the email is sent to these mail server(s).

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  • Problems receiving email

    If you cannot receive any email via VEVIDA, there are four possible causes:

    • Your email program is not configured properly.
    • There is a problem with your Internet connection.
    • An email (that is too large) is “stuck” on the server.
    • There is a problem with our mail server.

    How can you find out the source of the problem yourself?

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  • Problems sending email from your website

    If email sent from your website is not being received, please check the following:

    • Is the sender defined as a valid email address (
      The reason for this is that many mail servers (including VEVIDA’s mail servers) do not accept any emails without a defined sender.
    • Is the email recipient defined as a valid email address (
      If not, the mail server will not know where to send it.
    • Are the line breaks in the body (the text) of the email marked with both a carriage return (ASCII code 13) and a line feed (ASCII code 10)?
      In ASP, this can be indicated with & vbcrlf. See also our sample mail script.
      In PHP, this can be indicated with rn. See also the website for further information.
    • Check that there is no enctype defined in the form.
      If there is in fact an enctype defined in the form, then the mail form will not work.
  • Reading e-mail headers

    Emails are made of (2) parts: the header and the body. The complete headers are useful when trying to figure out where a spam or virus email came from. They contain information on the sender, as well as the channels via which the email arrived.
    The header is made up of a number of lines, from the first line to the first blank line. Everything after the first blank line is the body, i.e. the actual message.


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  • Your email: Batched SMTP

    Since the olden days of the Internet, email has been sent over SMTP (Simple Mail Transfer Protocol). SMTP assumes that the receiving computer is always online (has a connection to the Internet). With the rise of Internet users whose computers are not always online, a number of SMTP alternatives have been devised.

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Customer service

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