FAQ Administration

Bankruptcy

In case of bankruptcy, the trustee must make this known to VEVIDA, and is then responsible for the domain. The current client may then make no further cancellation or change. This may only be done on order of the trustee. The client may of course make contact for the technical support of the domain.

Changing address information

You can change a lot of information yourself in MyVevida. Go you Your account to change your address, contact information or bank account. The changes are then immediately saved in our administration.

Contract cancellation

We think it’s a pity if you want to cancel. But if you really want to, the fastest way is to do it yourself in MyVevida. Go to Your domains to see when the annual contract for your domain expires. Observe a notice period of one month.

Contract transfer

You cannot change your (company) name yourself in MyVevida. We have used this name to register your domain for you. You also receive invoices in that name. Would you like to change this and have your contract taken over by another natural or legal person? You must then both give permission for this with a contract transfer form.

Credit note

Have you received an incorrect invoice from us? Please contact our customer service. You will receive a credit note within a few days, with which the balance of the invoice sent will be settled in our administration. You will not have to pay the invoice amount to us.

Death

The owner of the website has died. How do we proceed now? Next of kin of the deceased must send VEVIDA a copy of the death certificate. Once we have received this, the domain can be cancelled or transferred to one of the next of kin.

Direct debit

If you want to use automatic debit with VEVIDA, you can indicate this in MyVEVIDA under the “Support” button or by letter. Note that the letter must be signed by the domain holder.

Overpaid

You have paid double: what to do to get your money back? You can enter the information in MyVEVIDA for the bank account to which you wish to have the amount returned. If you accidentally paid while a debit withdrawal was also done, you can have the amount reversed by your bank.

Per invoice

Would you like to receive an invoice for the extension of your domain or your order? You can. You will be charged an extra fee for this of € 5.00 (excluding VAT) administration costs per invoice. Furthermore, we will wait to register your new domain until we have received your payment.

Customer service

Cannot find what you are looking for? Please contact our customer service:

We are glad to be of service.